Refund policy
Last updated: August 10, 2026
This Refund Policy applies to eligible purchases made directly from Stryqo, Inc. where paid features are enabled. It does not limit any refund, cancellation, chargeback, or consumer right that cannot lawfully be waived.
Automatic credit reversals
If a paid trace, timeline unlock, or verdict fails to complete because of a service error, the credits charged for that operation are returned automatically. The reversal should appear in your credit history.
Credit packs
You may request a full refund for an unused credit pack within 14 days after purchase. Credits already spent on completed operations are generally not refundable. If a completed report is substantially unusable because our service failed, contact us and we may re-run the report, restore credits, or issue a refund as appropriate.
Subscriptions
You may cancel a subscription at any time, and access continues through the end of the paid billing period unless the purchase screen states otherwise. If a subscription was purchased by mistake, you may request a full refund within 7 days after the initial charge if fewer than 5 traces have been run during that subscription period.
Third-party source availability
Reports depend on public and licensed third-party sources, which can be delayed, incomplete, or unavailable. A disclosed source outage alone does not automatically qualify for a cash refund, but we will review reports that are substantially broken and provide an appropriate credit reversal, re-run, or refund when our service did not deliver the paid operation.
How to request a refund
Use the contact form or email support@stryqo.com from the address associated with the purchase. Include the purchase date and the affected operation, but never send a full payment-card number.
Refund timing
Approved cash refunds are sent to the original payment method through our payment processor. Processing commonly takes 5–10 business days after approval, but the final posting time depends on the financial institution.